Originally Posted by
Mwenenzi
Contact the
Airline Customer Advocate (ACA)
My only interaction with ACA was with a dispute with VA, which was going nowhere until I lodged a formal complaint with ACA. VA then jumped to resolve (100% in my my favor in 36 hours).
Originally Posted by
VH-RMD
Thanks Mwenenzi, I shall give them a try.
I also have gone down the ACA route with my issue....1 week down (they said I'll have a response within 4 weeks
)