Originally Posted by
HaikalS
So... A bit of an update.
Finally connected to the call center but am still not clear:
- after I explained what happened, the call agent immediately threatened that I would not be able to board if I needed a wheelchair
- I explained to her that it doesn't make sense as I've seen many others do the same
- a lot of back and forth where she repeated the same. At best what I could gather is she is worried if I can walk by myself or not (I can just with a cane/crutches)
- she ended the call saying I should go to the checkin counter and it depends on "what we decide tjen"
Maybe there was some miscommunication/language barrier here. Any input would be great?
Email them first, then call and request again. I can see a case of taking it to the media and the courts here
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