Originally Posted by
simonsmith
For two days now I have tried ringing the UK call centre to sort an issue out with a booking to Tokyo in business class. I have yet to speak to any one. The calls either don't go through or when they do I have had to listen to a cycle of messages reassuring me that my call is valuable . I have then on ; occasions given up after 40 minutes or so or in the last instance been cut off after 50. It's not exactly a 5 star experience.
I have had the same experience trying to get through to make a new booking which can't be done online. Tried calling at various times over the past week - morning/afternoon, weekday/weekend, each time on hold for at least 30 mins before the music drives me nuts and I give up. Not a single call answered.
I did get through to the US number but they said they can only price in USD.
Is there any other number I can try which will allow me to price an itinerary in GBP?