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Old Aug 19, 2017 | 10:08 pm
  #17  
Mwenenzi
FlyerTalk Evangelist
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20 Years on Site
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 22,849
Contact the Airline Customer Advocate (ACA)
The Airline Customer Advocate (ACA) provides a free and independent service to eligible customers of major Australian airlines by facilitating the resolution of current unresolved complaints about airline services.
My only interaction with ACA was with a dispute with VA, which was going nowhere until I lodged a formal complaint with ACA. VA then jumped to resolve (100% in my my favor in 36 hours).
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