Originally Posted by
VH-RMD
Update;
*Six emails back and forth with
[email protected] including sending in copies of ticket, note from BA regarding the downgrade due to cancellation and Aer Lingus boarding pass, eventually said I must call or use web chat as I have to speak to Direct Contact Centre.
*Four attempts to call, on hold for over one hour on each occasion then disconnected.
*VPN to use web chat, transferred three times until finally told to use the web form, email or call to resolve the issue because they can't.
A completely circular process designed to frustrate until you give up exasperated...
Unless you get lucky - don't waste your time with webchat. They aren't call centre agents and can't do anything that requires authorisation or intervention (at least that's what I've been able to gather from my dealings with them). Anything remotely complex they tell you to call.