Originally Posted by
HaikalS
So... A bit of an update.
Finally connected to the call center but am still not clear:
- after I explained what happened, the call agent immediately threatened that I would not be able to board if I needed a wheelchair
- I explained to her that it doesn't make sense as I've seen many others do the same
- a lot of back and forth where she repeated the same. At best what I could gather is she is worried if I can walk by myself or not (I can just with a cane/crutches)
- she ended the call saying I should go to the checkin counter and it depends on "what we decide tjen"
Maybe there was some miscommunication/language barrier here. Any input would be great?
Unless policy has changed, this really sounds like an incompetent agent.
Call back again and request wheelchair assistance. Don't wait until you get to the airport. The call center will tell you to get to the airport at least two hours in advance (although you may have to wait around until closer to your departure time). If you have lounge privileges, the attendant will be able to drop you off at the lounge and then pick you back up before boarding.