Originally Posted by
writerguyfl
Who made this suggestion? If it was a Valet attendant or Bell Staff Person, I'd just shrug it off as those people aren't trained to handle a situation like this one.
Your explanation is unclear. Did you ask to speak to anyone in hotel management while you were at the hotel? To me, that would have been the logical move...especially once the Valet attendant told you to drive to get your luggage.
For me, the answer on how to handle this depends on who was involved while the incident was happening. If members of the hotel management told you to drive an extra two hours, I'd have one opinion. If the management team was unaware any of this happened, I'd likely have a different one.
Can you clarify the players involved?
I only spoke to the valet/bell staff. I do agree that this should have been resolved with management directly, but at the time I just wanted to get my luggage, as the company shuttle was stopped waiting for me (or someone) to get there and collect the luggage.
After having waited almost 30 minutes to find out that they had loaded my suitcase in a shuttle that had left an hour ago. I acted quick and figured getting the suitcase at the time was more important than any type of compensation they could offer.