Brutal.

That's just insulting to the customer in my opinion, assuming they didn't disclose that anywhere except in those fare rules. It's technically spelled out in there, unfortunately for you if they want to play hard ball. But still horrible.

My bigger beef with it is we (ex-HKG passengers) are hands down the highest yielding crew CX has. And we arent stupid: we know how generous the ex-XXX fares are. Heck, I've bought some myself before!

It's such a "screw you" in the face type thing. For example, I'm not in front of my computer right now but I bet if you had bought ex PVG or somewhere else to ZRH in J, not only would your ticket likely have been cheaper.... but also allowed you better terms: *free* changes, and you can *change until departure*! (Unlike the very restricted fare to ZRH you're on).

I understand point of sale and I'll happily pay more out of here than fly to this or that place for a better fare. But the ex-HKG fares, especially D or I class, are also heavily restrictive! Waaaay more restrictive than ex outport fares usually. So we get the "luxury" of not only paying more, but also being more restricted. That's really maddening. It's such a screw you to the local customers. There are many reasons CX is having trouble, but i believe this attitude is part of it.