Originally Posted by Snowdevil

Actually, it does. While the dedicated number for MVP/Gold/G75 members does send those calls to the front of the queue, agents have to receive special additional training regarding elite policies and procedures before receiving elite member calls via that line. This won't occur until after they've passed new-hire probation at the earliest - 1040 phone hours, about 6 months of full-time work - and even then, that training is held intermittently, so they may wait several weeks or months more before it occurs.

Only after they are "MVP qualified" will the "switch get flipped" to allow MVP calls to come their way.

I hope this helps!