Originally Posted by
Kiraly
I received this from the CBP agent yesterday at my daughter's NEXUS renewal appoint at the Vancouver Urban enrollment centre. It is the first actual documentation I have ever seen from CBP/CBSA that says that passport updates MUST be in person. But then it gives a fax number for document updates.
Do you have an account set up at the "Global Online Enrollment System" (GOES) website? It is administered by US Customs and Border Protection.
https://goes-app.cbp.dhs.gov/goes/jsp/login.jsp
If you do, you can log in and update your documents (passport/driver's licence) and you will see the card status changed to "Approved" once the new expiry dates are entered.