Originally Posted by
nacho
Those case managers are the CS from the Philippines and they have very little authority over complaints.
No. They are from Salt Lake as seen from their signatures at the end of their emails. I double checked their IP address and it's indeed from USA.
IHG Guest Relations & Customer Care
IHG®
PO Box 30321, Salt Lake City, UT 84130
Toll free: 800-621-0555 Fax: 801-975-1846