FlyerTalk Forums - View Single Post - Air NZ customer experience going downhill?
Old Aug 17, 2017, 6:13 pm
  #13  
codyc1515
 
Join Date: Apr 2016
Posts: 778
Originally Posted by KiwiJC
For Cody, it's unfortunate to strike so many issues in one day, but it looks like a combination of bad timing and bad luck rather than systematic issues to me.
This was for about an hour, between 5:30-6:30pm. I'd certainly expect between. It's not like they don't know in advance how many members they have and how many will be flying out around that time. There is really no excuse for such a sub-par experience.
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