Originally Posted by
scubaccr
Staff happily looked (tried) for me BUT apparently they could not, but only as as I was on award ticket AMS-LHR and the AMS-LGW had no award seats left .... else BA staff said they would have swapped me foc
This is rather non-standard and not in accordance with the normal rules.. Award seat is supposed to be non-changeable and non-refundable within 24 hours of the flight, regardless of your BA status, regardless of the award space available. The flexibility you were offered in this case but for the lack of is not a contractual benefit, let's say.
Some tickets (cash) do come with free change of flight time on the day of the booked flight though.