Thanks Keyser for the reply, pretty well diagnosed. The key fact for Jet is that they have a hole in their data security and as far as I can tell they are willing to hide behind a bit of petty bureaucracy (you got the email) and pretend they don't have a problem. Airlines need to be all over their data security, there is data involved all the way from the passenger lists to the technical setup of an aircraft. Hacking a loyalty program is one step towards something far more sinister. In truth I am less concerned about the JPMiles, much more the attitude they are taking to a bona fide security breach. This is my small mission on behalf of the traveling public to bring a little attention to a problem of the future. Had a chat with the police, they think it might be a worthy case for the UK Action Fraud team (setup specifically for IT Fraud/Hacking). Lets see.....