Originally Posted by
bergamini
3. If DL knows our connecting flights have left, why don't they just prepare a hotel / amenity kit for those who clearly have to overnight and hand them out at the gate instead of making us wait 20 deep in a 2 CSR line?
The last time I was stranded overnight in ATL, the DL app booked me a free hotel room. As we were taxiing to the gate, the app offered me the choice of 4 nearby hotels. I picked my favorite and got a confirmation email a few seconds later.