Originally Posted by Pickles
Glad to report that the "disappearing" shampoo has reappeared. Better yet, Mrs. Pickles talked to them and asked them why they don't have any more lotion, like they used to have with the MB stuff (apparently the replacement from MB to Aesop was not taken lightly). So, today, an Aesop lotion of some kind materialized in our bathroom...
My experience mirrors those of Mr. and Mrs. Pickles.
I am now at the PH Tokyo and am very happy with the services. I arrived 1 day late, and ran into the weekend local crowd, so check in area was PACKED....nonetheless, a concierge (Ms. Ikeda) promptly came to me and assisted me, escorted and checked me into my room. Luggage was promptly delivered, as well. Staff (bell, housekeeping, room service, and restaurant) are all very polite and courteous -- just as I remembered.
I also paid extra attention to the conditions of the carpets and upholstery, and found them to be in good condition. I noticed a small stain on the carpet near the room entrance, as well as some dirt on the ceiling (at the entrance for utilities, I presume), and a dysfunctional light bulb above the desk. A call to housekeeping took care of that in less than 10 minutes.
I love the Aesop products, so I called housekeeping to request for more. They were more than happy to deliver them to me (I got a total of 4 bottles of lotion, btw), and I found them to be far superior to MB….IMO.
As a side note, I was placed in the regular King room (4610), still very nice, but certainly not as nice as Pickles’ corner room. Also, I recognized Ms. Ikeda from my stays at the PH Paris, and she informed she has just returned to Japan from Paris for training purposes. She’s also a member of the Clefs d’Or, so I have dealt with her and Gilles while I was at the PH Paris. It’s so great to run into familiar faces who treats you like a valued return guest.