Are Alaska CSRs Randomly Assigned?
I now have the very strong impression that the customer service line reserved for MVP Gold/75K flyers is as likely to get CSR rookies or trainees as any other phone line. In the past 10 days I've heard or experienced MULTIPLE errors that suggest a "training opportunity" (to put it mildly). I am Gold 75K - so when booking me on a new flight because my flight is canceled please don't attempt to charge me extra for an exit row aisle seat. And please figure out how to look up which terminal my SFO flight is leaving from. And other issues too. Seems like "elite" flyers have more frequent and complex issues given their volume of travel - why put rookies there? BTW, I've seen the same thing in the MVP line at the SFO check-in counter - obvious goofs in checking golf equipment. Why Alaska why?