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Thread: Redeem room
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Old Aug 15, 2017 | 12:17 pm
  #2  
lincolnjkc
30 Countries Visited
1M
100 Nights
20 Years on Site
 
Join Date: Feb 2005
Location: CLE, DCA, and 30k feet
Programs: Honors LT Diamond; United 1K 1MM; Hertz PC
Posts: 5,620
The Diamond "forced" reservation guarantee only applies to a revenue room at the rack rate and even then has limitations (e.g. the hotel cannot be more than 110% sold or 102% sold for certain properties). I don't believe there is any guarantee that you can force a booking at a sold-out property on points.

Your best bet is, while signed in at your account, try to book the room - If you are able to book with points, the offer will be available, otherwise you will either be offered the rack rate (if less than 110%/102% booked) or told no rooms are available (if more than the threshold)
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