FlyerTalk Forums - View Single Post - A-List Preferred status gone from reservations today
Old Aug 14, 2017, 8:33 pm
  #72  
drooley
 
Join Date: May 2006
Location: SF Bay Area (East Bay), CA, USA
Programs: WN CP/A-List
Posts: 151
Originally Posted by aaronp84
Email just in from WN:

We are currently experiencing challenges with priority check-in (automatic check-in 36 hours before your flight). This has resulted in boarding positions that are less typical than what our A-List and A-List Preferred Members have come to expect. For any adverse impacts to your travel because of this issue, we sincerely apologize. Our Technology teams are working feverishly to restore priority check-in as soon as possible.

In the interim, if you are traveling within the next several days, we advise that you manually check-in 24 hours in advance of your scheduled departure to receive your boarding position, either at Southwest.com or via our mobile app. If you do happen to receive a boarding position in the B or C group, remember that as always, your Tier status enables you to board between Groups A and B. If your A-List status is not printed on your boarding pass, please inform a Southwest gate agent at the airport, who can reprint your boarding pass accurately.

Thank you for your continued patience as we work toward resolution.

Sincerely,
Your friends at Rapid RewardsŪ

ie...your status doesn't mean crap to us, and we will allow those without status to board before you until we decide to figure this out.
I have not received the email yet. WOW!

The email is extremely insulting and very infuriating. WN is terrible at handling these situations. Unbelievable.
Great job of blowing off and diminishing your best customers, WN.
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