No LUV
So the first report of this BP issue on FlyerTalk was 12Aug, but tonight 14Aug at 8:10 Central Time SWA RR decides to fess up in an email. Warning me to manually login for my boarding pass for my flight tomorrow at 5:20pm. "Nice", I am B33.
I called customer support and was told my only option to board where I was supposed to be boarding was for me to buy a business select fare.
Two questions for the soon-to-be former VP of Customer Service,
1. Really, your only solution for the mess is to upsell the customer base?
2. Why did you decide to wait so late to send the message to your very best customers?
I love the good people at Southwest, but it is clear there are some bad apples. Apparently some people at Southwest do not "care" and so the people in the "offices" running Southwest no longer understand "IT" or "Customer Service". Maybe it's time for some changes in the office.
Until then for some mid-level managers looking to move up here are some solutions that should have been initiated when the issue was first terminated.
Better solutions:
1. email issues early
2. a free drink coupon for all A listers
3. 1000 extra points
Last edited by yessam; Aug 14, 2017 at 9:07 pm