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Thread: Paid for a stay, checked out and was told I was a no-show!
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Old Aug 14, 2017 | 2:14 pm
  #6  
aww3583
10 Countries Visited
100 Nights
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Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,769
'Same problem here w/ "cancelled" stay.

I was missing points from a stay several weeks ago.

I sent the Diamond Desk team an email with my completed folio and requested the points be credited to my account.

They replied with "We're proud to announce the appropriate points/stay activity has posted to your account. The points didn't originally post because your stay shows as cancelled in our system."

I replied thanking them, but also inquiring about why/how the stay shows as cancelled when I have a completed folio.

The diamond team replied on 8/14 saying "We've contacted the General Manager about your stay. He emailed you directly on 8/12 and is awaiting your response."

Of course, I sorted through my spam, trash, and inboxes and found nothing from the hotel.

Who knows what happened. I got the points/stay posted, so I'm happy.
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