Originally Posted by venk

What Cigarman seems to be able to influence are "hygiene" kinds of things. Errors, bugs, improvements in process that have been sidelined and may not have been addressed without prodding. While anything is better than nothing, these kinds of changes (i.e., primarily attention to detail) are what would differentiate an airline when the going is good but hardly sufficient to mollify when the problems are much more basic and bigger at least as far as OP is concerned.