Originally Posted by
Can I help you
Why are people accepting this, why isn't this service failure all over the press, some people think BA have an "agreement" with the British press?
Customers definitely don't want this but with all the world events going on just now, Brexit, the threat level/security situation, low pay issues and 101 other things etc I don't think service failure on BA planes including being understaffed will sell newspapers or is a high priority for them. Even though there have been negative BA stories notably the IT failure.
As long as the planes are flying and the passengers are getting from A to B with the minimum crew this will happen. What the solution is I really don't know, ACAS?