Dear members,

Your feedback is important to us, so that we can target the hotels which need to improve their quality standards to fit the ones that AccorHotels Group require.

Sometimes, hotels are doing things their own way and differently from what the group standard requires. We can only be informed of it and try to find solutions thanks to your feedbacks shared with the client services. They are the ones that have access to your booking history, and who can thanks to it identify the hotel and the stay that would have been a disappointment for you so that we can work on making sure you won't be disappointed by this hotel anymore.

Kind regards,
Amy