Originally Posted by
IAH-OIL-TRASH
It is not Chase's responsibility to explain to you the vagaries of United's ticketing processes. Seriously. United doesn't send you the rules on banking at Chase, do they?
That being said,
aacharya provides an excellent work-around (assuming the one-way revenue fares do not carry much/any of a premium).
Since the Chase card has United's name on it (i.e. they have a partnership), yes I think Chase does have some responsibility to explain the shortcomings of the benefits, especially when paying $450 a year for the card.
Chase explains very clearly the UNITED Club benefit (how many guests you can bring in, etc.)
If the Chase card did NOT have United's name on it, then no they would not have any responsibility, but that is not the case...