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Old Aug 12, 2017 | 1:43 pm
  #178  
2old4coach
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Time to ticket re issue One month 4 days!

Just a brief note:

I am totally burned out on this ticket reissue problem, but now I have reissued ticket. They won.... BA wore me down...

I will go into the boring details if anyone is interested but in Summary:
( this is JUST a summary!)

This is what I found, some may disagree but my experience is: If you have a partner flight other than BA that is added to a record a ticket must be issued within seven days or the flight and reservation will be canceled by the partner airline. No ticket no flight no flight no seat...

In my case every 7 days I would loose one flight or another because of a delay in ticketing..

This resulted in 4 cancellations.

The first cancellation was a CX flight that I lost my flights and seats in First Class. Because of that I need a total re route and change dates to find a flight with first class seats in the"A" fare bucket. The above was delayed because of a QR issue with DOH-CAI. BA did not communicate this to me, in fact they could not figure it out.( I discussed this in the forum.) I re routed via AMM to solve the DOH CAI issue.

The second : I just saw on on my "My Flight" app on my phone that the reservation went back to the original ticketed routing, the one I was not going to fly. The seats and flights dropped again.

The Third time the ticket was not issued with in 7 days so that flights and seats dropped again.

The forth time: the ticket was not issued within 7 days and the new flights dropped again Plus an already ticketed segment evaporated! Ba... did not...know why....

(Be sure to use the "MY Flights" app it saved my ticket. It was the only way to be notified of the loss or changes on my res!! 4 times + the ticket re issue) Or log into BA.COM everyday and check your record.

It appears that every time a flight is restored or added back into the record by BA it goes back into the ticketing que. ( It must be routed to the RTW ticketing agents! not the regular re ticketing que)
Ticketing takes longer that seven days....Every event above took more than 7 days. This a ticket can not successfully be reissued unless it gets done in six days!!!!!!

After 16 hours on the res line and 6 emails to every contact I could find I got the ticket re issued !!!
The the pricing was incorrect! They had made a 500GBP error plus I was charged for an Aone5 instead of an AONE4 (my original ticket was issued as an AONE3 but priced as and AONE4). I got BA to refund the $500GBP for the math error, but I think fighting for the fare pricing may be futile and not worth my time. My wife thinks is BA trying to make their money back on my cheap CAI tickets, buy making it impossible to fly on this ticket.
Any money saved on this fare was lost on the time it took to resolve the ticketing issues. One month 4 days...... still over priced by 1200GBP. BA said they used historical pricing...Ba is always right, eh?

Is BA trying to send us ex CAI RTW patrons a message??

Just a note: the Manchester agents were really quite nice and really tried to help. They were even more frustrated with the system than I was! They did not have direct communication with ticketing, only a message system. BA needs to look at how much money they are spending on phone time vs having a real RTW desk. ( my phone app said I was on the BA line for a total of 16 hours over the one month it took to reissue this ticket! can that be correct? should I bill them...???)

Thanks to JBALMUTH for the help + one other BA guy.

Last edited by 2old4coach; Aug 12, 2017 at 1:47 pm Reason: spelling
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