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Old Aug 12, 2017 | 5:30 am
  #6  
DNAwizard
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Join Date: Jan 2015
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Originally Posted by shawneve
As a Diamond AP member, can you call and split the PNR for free and then use the AP web based tool to cancel the 'split off' PNR for $30?

Or is the action of splitting the PNR a 'change' and therefore incurs a fee?
Yes. I did this about 10 days ago. I phoned to split a PNR since 1 pax can no longer travel and needed to cancel that pax ticket. I asked if I could cancel online after and was told yes, which I did. Cost: $30+tx online.

I was also told that I did not need to call to split the PNR since after clicking the "cancel" button online, I would have the option to select which pax to cancel. Never tried it yet.
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