Originally Posted by
TravelTheWorld66
Incredibly disappointing. This has always been my favorite IHG points redemption as an RA, probably because I wouldn't pay the prices they charge here. I've always enjoyed the upgrades on awards nights to their Executive River View suites, and sometimes even the Penthouse.
Maybe if enough RAs reached out to Anita (who is very reasonable), they would change their decision? I wonder if it's just temporary during renovations when they have less rooms available than normal.
ref ...I wonder if it's just temporary during renovations when they have less rooms available than normal
ANS:- At 5pm when I checked in IC Amstel still advertising for sale both Junior Suites and CityView Suites (no RiverView Suites)... did not check for higher types which have been outside scope for ugrades.
DutyManager even who showed me to room even lied saying no higher room cats available when I expressed that as regular, repeat guest hotel should have either
i)told me on an earlier visit of change in policy,
ii)upgraded as normal and informed me new award policy is no future award upgrades
I had 8x recent paid nights Nov16 and Apr17 plus earlier July17 stay too, so no excuses. Anita Bos on 2week vacation, a smarmy younger new DutyManager. The other DM on duty rushed to my room to ask why etc, tried to offer me a drink in lounge before I left, ...
I refused drink offe, informing why waste hour of my time 1730-1800plus as would delay me getting to other hotel before 1900 and further cut into my personal time.
IC Amstel have permanently lost me as a customer including upcoming 4 planned stays, 3paid, 1 award... as this was last straw on top of poor last stay, and again very poor attitude of a junior manager at checkout when issues with stay mentioned. As no GM change, Anita still the big boss, I am quite astounded, though Anita Bos was on 2week vacation, and then these things happen.
I told the second DM she needs tell Anita that they have just lost a regular long term customer, I don't think DMs will, as they may think Anita will never know about my two problem stays. Well not true, I will wait 2weeks more for Anita to return from vacation, and to reach out to me assuming DMs relay the info, and if nothing write in to ask Anita if she was informed that IC Amstel has lost a good regular customer due to 2x poor stays in her absence and why.