Originally Posted by
brarig219
I appreciate the response! You're 100% sure on this?
i certainly agree with you that that's the way it should be, but I'm super confused why the Chase reps I have called have told me otherwise. I even called Chase back a second time because I was sure the first time they had just made a mistake with what they told me - but again on the second call - they still told me the 2/1 earn was all I got in total! How could I get two bad avswrs from Chase? Now I almost want to call back a third time..
I'm 100% sure. Points earned from credit card spend are based on the total amount charged. This includes taxes. Points earned from the portal are based on the pre-tax amount. Not really sure why you asked since you already mentioned you see the points pending.
Not surprised by the confusion with the Chase reps. Quite often they don't know the policies of their own cards, let alone the shopping portal which I believe is ran (correct me if I'm wrong) by a third party. It's also possible they didn't quite understand your question or you didn't understand their reply.
Whatever the case may be, you'll get more reliable information from flyertalk than you could ever get from customer service rep.