Originally Posted by
scubaccr
If on AWARD night, don't bother with IC Amstel Amsterdam. Amstel have recently implemented a new award stay position.... ZERO UPGRADES ON AWARD STAYS
I am a regular guest here since 2009, paid and award nights before always treated the same.... last 2years only paid nights, AND now i stay on award and get zero uopgrade and am told by Duty Manager that is policy, no upgrades.
This is about JULY2017 stays !
Incredibly disappointing. This has always been my favorite IHG points redemption as an RA, probably because I wouldn't pay the prices they charge here. I've always enjoyed the upgrades on awards nights to their Executive River View suites, and sometimes even the Penthouse.
Maybe if enough RAs reached out to Anita (who is very reasonable), they would change their decision? I wonder if it's just temporary during renovations when they have less rooms available than normal.