FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: NJ
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 46,919
Well normally I do contact the hotel with room requests and to compliment people for good service. I only had to contact a hotel once to advise a GM about a seriously bad mattress. I didn't ask for anything, nor did I expect anything, yet he gave me a free night anyway - which I never used.
FWIW - I also found out they keep the emails in our records. The people in Waikiki knew I had an issue with a bed in another hotel and were able to read the entire thing.