Essentially Revenue Management are the Spanish Inquisition from Monty Python.
Nobody expects the Spanish Inquisition! Our chief weapon is surprise...surprise and fear...fear and surprise.... our two weapons are fear and surprise...and ruthless efficiency.... Our three weapons are fear, surprise, and ruthless efficiency...and an almost fanatical devotion to Alex Cruz.... Our four...no... amongst our weapons.... amongst our weaponry...are such elements as fear, surprise.... I'll come in again. (exit and exeunt)
And when they don't get their way, you get op-upped into the comfy chair of business class.