should be an interesting thread! especially re communications in general
most posts re GM (not manager) are at small independent properties (and aman)
there are also posts re never dealing with managers, staff, travel agents, etc
(some prefer larger properties, avoid smallest properties, for more anonymity)
some properties have >
concierge (or social media) office in addition to concierge desk
guest relations etc team, sometimes not available to all guests
staff who contact all guests in advance to discuss their stay
'middlemen' in conversation sometimes cause misunderstanding
Last edited by Kagehitokiri; Aug 11, 2017 at 10:54 am