Some advice please. As a Spire Ambassador I booked two nights using my ambassador weekend certificate. Booked a Deluxe Harbour Room and after reading this thread expected to be upgraded to either a Deluxe Jnr Suite Harbour View or if unlucky then a Superior Jnr Suite Harbour View. After booking I noticed the booking had changed to a Superior Jnr Suite Harbour View. It then changed to a Partial Harbour View and now is showing as a Pool view. Do I have any recourse to challenge them to change it back to a harbour view suite as I booked the hotel for the view.
During email discussion regarding club access they do state I have been allocated the Partial Harbour View Suite.
We stayed here last week on a Spire/Amb account, using a BOGO for a Deluxe HV Room. A week before check-in, an email came advising that the Deluxe HV Junior Suite is no longer the upgrade given for Deluxe HV Room bookings; please expect the Superior Junior Suite or pay HKD500 upcharge. I have stayed at this hotel dozens of times (although less frequently in recent years), and don't agree with scubaccr that the Superior Junior Suite is a fine choice in this hotel -- it's a dog, and if you book a full HV room, you should not end up in it. IMO, if this is how they play it, pay the 500 upcharge (which is really only 250/nt with BOGO) and get the xx16 junior suite (or xx08 on high floors, if necessary). I would take a regular HV room over the the xx01 Junior Suite, FWIW.