The input of members above who immediately figured out this was a miscater caused that info to be aded to an updated version of The Post story:
UPDATE: Since this story was published, American Airlines has issued the following statement to The Post: “We apologize to Mr. Schlappig for his experience. During his flight, he was served the lobster grilled cheese with tomato soup instead of the lobster roll. The meal he was served is not up to our standards and we have shared his feedback with our teams for review.”