I'm fed up of begging for upgrades at some Accor hotels that simply don't follow the rules. Even when the rooms are available to book on the app at check in, it was the hotel policy to 1) deny the upgrade and say they are full, then 2) offer the upgrade for a charge. Only when I asked for the GM did they buckle. If a Platinum member gets treated like this then how would Gold members be treated?! Actually I was even told initially that I had been given an upgrade and I had to show my room type on my phone to prove I hadn't! What can Accor concierge do to follow up on these hotels? They are basically making me move further away from Accor. I got treated better as a basic member in Starwood! The hotel was Novotel London West. Has anyone else had similar experiences? Thanks.