FlyerTalk Forums - View Single Post - United’s 24-hour cancellation / flexible booking policy ... {Archive}
Old Aug 9, 2017 | 8:12 pm
  #658  
Kacee
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Originally Posted by phkc070408
Can a trip be cancelled using the 24 hour policy online, or do I need to call the res center?
Originally Posted by findark
Generally, it can be done online.
To be clear, you can cancel anytime for no charge. Within 24 hours, you can cancel and get a refund without any penalty. Also, be careful. If the refund request errors out online (happens pretty frequently) you should call, even if the reservation shows as canceled. I've had UA claim I was not entitled to a refund b/c I didn't follow up by phone within 24 hours.
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