A FlyerTalk Posting Legend
Join Date: Sep 2006
Location: where the chile is hot
Programs: AA,RR,NW,Delta ,UA,CO
Posts: 41,705
I know TSA HQ is mildly displeased when a video of TSA misconduct goes viral or makes the mainstream news. I know at least one TSO deplores this and thinks a better approach is to utilize the TSA complaint system to report problems.
I would suggest that people wouldn't be posting videos and the news media wouldn't be running them if people believed that TSA actively addresses customer feedback, both positive and negative.