There is an episode currently trending on Reddit. Pax and companion were traveling from AUS to NYC. Pax has a hard cast because of a broken ankle - plates and screws were put into the ankle. He checked ahead of time with TSA, thought he'd be OK. He got extra scrutiny in AUS.
NYC TSA refused to let him fly because they couldn't remove his cast and they claimed they couldn't clear it. Apparently even the Port folks and bomb specialists thought he should be OK to fly, but TSA didn't agree. He and his companion are on a bus on the way home.
This has been reported on @
ASKTSA. @
ASKTSA's response is that they will look into it
only if the pax reports it.
Why? It seems to me that if an incident was escalated to the point of involving Port authorities and bomb experts, TSA wouldn't wait for a pax complaint to look into the issue.
If you leave me an anonymous message telling me that you saw one of my employees stealing from the cash register, I am not going to refuse to look into the matter unless you submit a formal complaint.