There is a notable effort on the part of @
ASKTSA and @
TSA to avoid systematically collecting information on problem airports/checkpoints. The screeners/bots could at least ask for airport information from every report of unprofessional behavior. TSA does not need personal information to review tapes and observe baggage screeners tossing opened LGAs back into bags or cutting locks and even bags themselves. TSA also doesn't need personal information to review tapes of checkpoints that receive complaints.
It is the exception, not the rule, when the twitter response advises the pax to file a claim. The response is usually a variation on what I posted above: "Saw-ry! No worries! We ask our screeners to be respectful/return bags to original state, but it is up to them whether or not they do. Final Say."
An honest organization whose employees truly want to improve would not read the tweets, decline to suggest tweeters file a complaint with someone who might listen, and then claim that if there are no complaints. An organization with integrity would use any means available and act on any information source to identify and act on misbehaving employees and stupid and ineffective procedures.
Instead, TSA continues to dispense inaccurate and misleading information on the twitter feed, makes lame efforts at twitter-bot humor but zero efforts at using an available source to gather data to improve the work force - not retaliate against those pax who report the issues.
The issues with breast milk and mistreatment of handicapped pax at DEN is a perfect example. The DEN FSD has all the information he needs from tweets to follow up on what is happening - if he cared. He doesn't need complaints filed or the names of pax he can retaliate against. He doesn't care and neither does HQ.