Originally Posted by
carnarvon
I don't get the OP's story.
Since when do the merchant (FB in this case) flag a CC transaction as "suspicious"?
You appear to be coming at this from a different angle.
The issue is that, for whatever reason, FB were not satisfied as to the identity of the person on the phone. (And, it is must be acknowledged that being able to quote the Flying Blue number and associated PIN, and the credit card details previously used with that account [and possibly stored with the Flying Blue account]
does not necessarily confirm the identity of the voice on the phone line).
The passenger was asked to present themselves in person at an airport ticket desk, where their identity could be verified.
As I said previously, being able to quote a credit card number, CVC, expiry date, name, etc, online or over the phone
does not mean that the transaction cannot later turn out to be fraudulent when reported as such by the actual cardholder.