Originally Posted by
lewinr
I had a similar problem booking tickets for myself(!) from TLV to Moscow. (...) (not to mention that my account was open for more than 10 years).(...)
There must be more to your story.
Until now all such problems related here were with just-opened FB accounts with no flight activity and bank points transferred with the exact amount for the award.
Worst case scenario for the poster was if the award was for a third party.
I do not recall any report of trouble issuing award tickets with miles coming form an old established FB account credited with miles coming from flight activity.