FlyerTalk Forums - View Single Post - Important information regarding your IHG Rewards Club account
Old Aug 9, 2017 | 12:49 am
  #1  
DuMaInSin
15 Years on Site
 
Join Date: Feb 2009
Location: Netherlands
Programs: IHG Diamond/Amb, GHA Titanium, BW Diamond Select
Posts: 706
Important information regarding your IHG Rewards Club account

This morning I received the following email:

Important information regarding your IHG Rewards Club account

Dear [DuMaInSin],

IHG ® takes the security of member information very seriously and we are committed to protecting the privacy and security of our members’ information.

In line with best practice, we’ve recently updated some of our security process by requiring a PIN reset.

For convenience, we have reset the PIN on your IHG Rewards Club® account. You can retrieve your new PIN now by accessing www.ihg.com and under “Sign in” choosing the ‘Retrieve PIN’ option.

We recommend that you then change to a PIN of your choice, and you may do so through the IHG Rewards Club® website.

Sincerely,
David Canty
Vice President, Global Loyalty Programmes
I followed the instructions, only had to provide my account number and email address, after which a new PIN code was sent by email I could log on to my account using this PIN code. Somewhere in the process I also needed to type in my last name. After successful logon with the PIN code which was sent by email I was NOT forced to change it. That was just a recommendation in the original email. Of course I DID change it.

I don't know whether this email was just sent to me. Last week my account was blocked due to too many incorrect logon attempts (obviously not by me). This was resolved by the Ambassador help desk when I called them. After my call I could log on with my original PIN code again. I did not change it - whoever tried to logon was unsuccessful so why change the PIN code? I did not use anything as obvious like 0000, 1234 or 1111.

I am really wondering what is happening here. The Ambassador help desk agent did not seem surprised at all when I told her my account was locked. She mentioned they were having "some system issues".

Wel yes they definitely do. IHG has implemented an insecure access verification method, sends out PIN codes by email instead of a password reset link and likely keeps an unencrypted list of all account numbers and passwords somewhere on a server.

This is really worrying me. The value of the points in my account is higher than what I usually have in my bank account (well not according to IHG because their t&c's state that "points have no value") yet IHG is unable (unwilling?) to put reasonable protection methods in place.
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