Originally Posted by
JAXBA
The agent shouldn't have referred to the extra surcharge as simply taxes. The phrase 'taxes' is often incorrectly used as shorthand for 'taxes, fees and carrier surcharges' ]
It's pretty standard terminology by BA phone agents IME. That said, I don't believe it's done to mislead as I suspect many if them mistakenly believe that is what it is.
Last edited by Blueboys999; Aug 8, 2017 at 8:06 am