FlyerTalk Forums - View Single Post - High number of complaints on Singapore Airlines new Premium Economy product
Old Aug 7, 2017 | 4:44 pm
  #80  
lesocw
 
Join Date: Jul 2017
Posts: 32
Originally Posted by StuckInYYZ
You're asking for a lot of additional manpower/co-ordination to be done that could hamper the food and drink trollies. Consider:

1) Getting the special/BTC meals out first makes it easier for the cabin crew to identify who needs to be served still.
2) Usually the drink trolley follows the food trolley. Which means that the food trolley people would be asking the drink trolley people to get the special/BTC meals to get the special/BTC meal for them (as they would be sandwiched)... slowing the service down.
3) Serving the BTC/special meal last... you'll get complaints from many of those people just like you guys are complaining here.

There is no easy solution as all processes have many drawbacks.
too bad we cant have everything in the world, if only they SQ just assign one crew to look after the PY cabin.. just like how LH assigns one delicate crew to look after upper level economy passengers everytime on their a380...
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