Originally Posted by
porciuscato
That's not really the point. The point is that even the Customer Appreciation site and email fail to enumerate your 261 rights. Instead, they try to buy you off with a gesture that is far short of those rights. Typically United sleaziness.
Agree that it is not right to substitute a customer appreciation for a EC261 compensation, but as
Kacee mentioned, it seems to be industry standard for carriers to avoid the EC261 compensation, and up to a well-informed consumer to initiate and seek the appropriate compensation.