Me and my girlfriend had the worst travel experience of our life during our holiday in Europe.

Our flight was delayed by almost 11 hours (3am instead of 4:20pm), with no communication nor accommodation provided by Blue Panorama Airlines.

We had absolutely no idea when the plane is going to arrive. They changed the time SIX times during the night.

I understand that we are entitled for compensation - there is ton of companies who offer the service for no fee, unless it's a win.

I feel like trying myself will have no success, the company is dodgy as hell so they sure won't just send us 500 EUR.

Or do you think I should try myself first?

Do you know some legit companies providing the service? A lot of the websites seems dodgy as well, and they ask crap load of information so it takes forever.