Originally Posted by EricJay

Just adding a frustrating data point. I requested transfer of points from Chase Ultimate Rewards to my Marriott Rewards account on Saturday, Feb 18th. Like all confirmation emails, mine had this disclaimer:



I was hoping, based on data points here and elsewhere, that my transfer would be complete earlier this week. It's now Friday, Feb 24th, 4 business days (6 calendar days) later, and still nothing.

I called Chase, and the rep I spoke with said that the transfer is still pending on their end due to increased volume. I asked if it was likely to go through this weekend, keeping with their "up to one week" message. She told me that it's possible, but not likely, given that not much happens on the weekend. She said that point transfers can actually take "up to 10 business days" to go through, and apologized that the email had bad information.

In this case, 10 business days would be 16 calendar days, given the US holiday this past Monday. That's certainly not what I think of when I read, "can sometimes take up to one week."

Update : On 2/27, I called Chase again, who said there was nothing they could do but suggested I contact Marriott. I called Marriott, who basically said the same thing. On 2/28, the points landed in my Marriott account. So 6 business days (10 calendar days) after my request.