Originally Posted by
josephstern
Maybe include how many URs you're sitting on? If you've got none, you have much less incentive to renew. If you have a hoard, they know you are unlikely to cancel.
The rep generally only sees how many UR pts on that particular card's account (based on a failed retention call on InkPlus).
However I dont believe the phone reps even the supervisors can do anything if the system does not show any offer to your account. Chase reps seem to have very little discretionary power unlike the AMEX supervisors who can often give out courtesy points in the thousands even just for service issues such as a promised replacement card did not reach you in time due to AMEX SNAFU.
Originally Posted by
missamo80
Or you have other cards that do Ultimate rewards, like the Chase Freedom card with no annual fee, or downgrade to CSP. Lots of options to keep your UR points without paying $450.
Neil
Agree. Other than a psychological need, many people do not really need to ALWAYS have a card that has transferrability. Not having it for a few months would not make any difference yet it may let you get a CSP with first year fee waived with sign up bonus again under the current known policy, just an easy example.
My bet is on no retention on this card. Chase only wants to keep those customers who do not mind the $450 because chances are, very very very low % of the CSR cardholders would carry a revolving balance - therefore the only income Chase gets without having to share with other parties would be the AF. The merchant fee is shared among network and processors, plus the reward would actually cost more than the intake of the merchant fee. It obviously cannot make money on those educated consumers.