Originally Posted by Pickles
I will be at the PHT for seven nights starting this Thursday. Will let you know if I come across any service lapses.
Been here at the PHT for a few hours now, and this place is as top notch as ever (so far). The room is in good condition (with new plasma TVs). Upgraded to a Park Corner Room (on a partial points/partial paid stay), and given a nice herbal tea service as amenity. Service is excellent so far.
As for the soap, the reason it is now "unwrapped" is because the soap is different (and better, actually).
Small detail, but when they had the Molton Brown stuff, they would leave a shampoo and conditioner set in both the shower and in the tub. This time, only in the shower. Tomorrow comes the test of a top notch hotel, when the Aesop shampoo stuff "disappears", and is replaced. I will report back on that.
I've been staying at the GHT last few times (better rates, suite upgrade availability, location for meetings), and I can say that, although the GHT certainly gives the PHT a run for its money (and standalone, it is one fine hotel), the PHT still has an intangible edge overall.